#Amazon, the internet retail behemoth with its future throttle innovations and web services, has recently won two blockchain-related patents, solidifying its presence as a potential contender in the blockchain domain. These two patents may change the consumers shopping experience on Amazon, and persuade Amazon shoppers not to buy elsewhere.
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Amazon has been an e-commerce leader for the past decade for more reasons than one can imagine. Many opine it is the firm’s incredible ability in bridging gaps by delivering enticing products and services.
The greatest example is its virtual online shopping platform that set an example for many retail firms to follow. It continues to remain one of the favorite online shopping destinations today and has been irreplaceable.
The firm has been making waves recently for the launch of its latest cutting-edge product, Alexa. The world has been raving about this latest offering of the technology giant and the myriad benefits it can offer to the hospitality sector.
Owners of many hospitality concerns have started to realize the importance of Alexa and its potential in making the stay comfortable. The greatest advantage is that the Alexa can be entirely customized and tailored to align with the requirements of a hotel and the common expectations of its customer base.
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Field Service Management is a type of software which helps an organization to simplify its field operations by automating them. FSM includes the detection of a field service need, scheduling and making the best use of the technicians on the field, thanks to Artificial Intelligence.
Artificial Intelligence (AI) and Augmented Reality (AR) are revolutionizing all the industries and field services is not left behind. AI in collaboration with technologies like AR and IoT will provide better device maintenance, repair, service, and other facilities as well.
• Supported By Chatbots
Chatbots have simplified and have made communication more effective thereby providing a seamless experience to its customers. AI-powered chatbots are smart as they work according to the need of the customers; they comprehend easily if a client requires additional information or whether they require assistance in resolving any issue. Smart algorithms power chatbots and determine all necessary information before dispatching a technician.
• Informed Scheduling
AI sensors deployed on machines emits alerts regarding the state of the machinery which informs the stakeholders to take necessary actions. Informed scheduling ensures that all the field services take place timely and making it cost-effective for organizations. The field service enables the workforce to work where it is needed, satisfying the customers and enriching the job of the workforce.
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Small organizations leverage SDN for better visibility, security, and efficiency in the network.
In the world of electronic communications, nothing is familiar to a phone call. It may seem that with the progress of technology, everything has changed, but there are many issues from the last millennium that persists in the voice services, along with new challenges with the latest technologies.
Although a solution to the problems would be fantastic, the problem is that some of the concerns will remain with voice services for some time to come. The issues do not reflect any lack of technology but rather elements of human nature and interpersonal relationships.
Consumers in the APAC region are shifting to mobile-based payments and services. Survey reports have pointed at further growth in the popularity of mobile banking. Providing ideally purposeful products can help banks tap the in-demand market segment.
Across almost every industry eligible for change, digital transformation has been the agenda of the business for some time now. Digital transformation can be described as the change in the way a company operates, in order to become an organization that is agile, data-centric, and capable of evolving rapidly. However, research shows that 70 percent of digital transformation projects fail to reach their stated goals. This is often because these projects are built from bottom up. In order to successfully undergo digital transformation, there has to be a collaboration of minds that is led from the top and requires every member of the board to play a vital role in the process.
Here are four reasons why digital transformations should be a top down process.
Role of the Board
It is essential that the c-suite must be engaged in the process of the digital transformation project in some way or the other. The CEO of the organization must take the lead and guide the company along the right path, leading from the front by example. He/she should choose the direction for the future of the company. The CIOs must decide how the flow of information has to change and who will be responsible for what information. The organization must reinvent their customer engagement strategies to adapt to a more digitally balanced environment.
As a whole, the executive level must also look at security and information ownership challenges that digital transformation may bring about, all of which are subject to radical change as the business model evolves. During the process of digital transformation, organizations often experience a difference in the work culture; from one that is hierarchical to one that is agile and has room for freedom. It is important that during this phase, the Human Resources department is heavily engaged and supportive of the digital transformation process.
Finding the right Approach
Each member of the c-suite plays a significant role in the digital transformation of an organization. Too much change at once is not a feasible approach and is one where the c-suite is likely to lose control of things. Hence, a contained approach to digital transformation is preferred by most organizations. In this way, the company can learn and...
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