CustomerService - Blog Posts

We have some really great customers and we truly appreciate it! #fivestars #CustomerService

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On March 8th, this year, I reached out to @Mattel to ask about finding replacement parts for the #barbie Glam Getaway House that she had gotten as a gift. I asked if parts were available and if I could purchase them, since Mattel does offer certain replacement parts for sale on their website for most of their brands. The response I received was quick and unexpected. I figured I'd never hear back, or if they did respond, it would be an "out of luck!" Instead @Mattel replied the next day, was courteous, they found similar replacement pieces for the #barbiehouse, and didn't charge me a dime for them!😄 I am very grateful to the customer service reps at Mattel for their fantastic job. They have earned a new fan of @barbie in my daughter and have managed to bring me back into the #barbiefandom now as a parent and purchaser of #matteltoys (and former #barbiefangirl as a kid). Now I'm wishing I hadn't given away all my Barbie stuff when I was in my 20s... 😅 #happycustomer #toys #customerservice #matteltoys #barbie #barbiehouse #fangirling

-VENT-

I grew up being told to hug family I didn't want to and was low-key treated like a doll to be dressed up/act however they wanted. No input from lil ol me.

I love cuddling but get overwhelmed really easily, so it's easier to just say I don't like being touched; but that's not true! I just don't want to push someone away and hurt their feelings so I just say I don't like it. I feel intrinsically guilty at expressing boundaries, but also know that they are important and have improved on doing it anyway. Physical affection and compliments are incredibly hard for me to accept and I get nauseated whenever being told positive things. It was always a manipulative tactic (and some people in my life are still like that). Now I have a very strict touching boundary. I'm proud I can do that for myself, but I do wish I could just cuddle on the couch with someone in a platonic way, and then get away from them without it being a big deal. I'm sensitive to smell, touch, lights, and sound like a LOT. So many people have gotten butthurt about me not liking their perfume or being uncomfortable when they get in my bubble. I give good eye contact, but responding to things is tough for me. I give a lot of thumbs up like 🙂👍 and some people think it's a disrespect thing. It ain't, I swear! If I don't know how to respond, I have no issue saying that! Like "I don't know how you want me to respond" or "Very nice".

It gets tiring constantly having to justify myself to myself, let alone to other people. Like yes, I don't wanna handshake, high-five, or hug. No, I actually don't know how to keep conversing with you or respond to your joke, I'm sorry. Especially since I work with customers all day, I get a lot of backward moments bc I can't always get the tone when someone is actually upset or joking, so I do a lot of head tilts or "very nice" and "no problem" And some people do NOT like that at all, others get embarrassed on my behalf. Doesn't help that I wear a mask, but I mask less when I'm wearing it (ironic I know)

Anyway, I'm good 😂

had some lady scream at me for having to “use your phone to get soda” (you don’t have to do that) so yea i agree